Feedback From Malaysian Sellers
Collected from clients across our three service tiers — shared as they described their experience, without embellishment.
Back to HomeWhat Sellers Have Shared
Siti Wanida
Apparel seller, Petaling Jaya
Started with the Image Tidy Trial to see what was possible with my baju kurung listings. The before-and-after comparison was genuinely useful — I could see exactly what changed and why. Ended up booking the Catalogue Setup shortly after. The routine took some time to learn but the written guide made it manageable.
April 2025 · Image Tidy Trial
Lim Hooi Keat
Electronics accessories, Shah Alam
Our product range covers about 400 SKUs and keeping background consistency across all of them was a real problem. The Catalogue Setup gave us a working routine that my team now runs for every new batch. The training session was practical — they walked through the actual steps rather than just explaining the concept.
April 2025 · Catalogue Imaging Setup
Ramlah Binte Idris
Home goods seller, Johor Bahru
I was sceptical about whether AI processing could handle kitchenware consistently — lots of reflective surfaces, different sizes. The trial convinced me. They adjusted settings specifically for our product type and explained what they changed. No overpromising, just solid results I could see clearly.
May 2025 · Image Tidy Trial
Arjunan Thayalan
Sportswear brand, Kuala Lumpur
We're on the Visual Standards Programme now, about six months in. The periodic reviews have caught a couple of consistency issues that had started creeping in as we brought on new photographers. Worth having someone external check things rather than assuming everything's still on track.
May 2025 · Visual Standards Programme
Ng Kar Wai
Skincare products, Penang
Good service overall. The trial batch took about four days which is within what they said. Review session was helpful — they showed me the before-and-after clearly and explained the processing approach without too much jargon. Moved to the full setup, which took a bit longer than expected but the end result was worth it.
April 2025 · Catalogue Imaging Setup
Fairuz Zulkifli
Craft supplies seller, Selangor
I appreciated that the trial didn't come with any pressure to upgrade. They processed the batch, walked through the results, and let me decide. What sold me was the documentation — I could see exactly what they'd done and how to replicate it, which made training my assistant much easier.
May 2025 · Image Tidy Trial
Client Stories in Detail
Apparel Seller, Petaling Jaya — 350 SKU Catalogue Standardisation
Challenge
The seller had grown their catalogue to over 350 items across multiple sub-categories, but product photos had been taken over two years with different cameras and lighting setups. Backgrounds varied, scale proportions were inconsistent, and the catalogue looked disjointed despite the products being of consistent quality.
Solution
Started with a trial batch across three sub-categories to identify the main consistency issues. The Catalogue Imaging Setup followed, configuring separate processing parameters for flat-lay and hanger shots, which made up most of the range. Team training was completed in a single afternoon session.
Results
Processing routine in regular use by the seller's team within two weeks of handover. Catalogue re-uploaded in batches over three months. The seller reported that customer enquiries about product appearance reduced noticeably, which they attributed to cleaner, more accurate visual presentation.
Timeline: 3 weeks from trial to full handover.
"The routine they configured actually makes sense to run — it's not a black box. My team understands what each step does, which means they can spot problems themselves rather than sending everything back to me."
Electronics Accessories Brand, Shah Alam — Visual Standards Programme
Challenge
A growing brand with 400+ SKUs found that as they expanded into new product categories, new team members were applying the processing routine inconsistently. The catalogue was drifting visually — new listings looked noticeably different from established ones.
Solution
Moved to the Visual Standards Programme after an initial Catalogue Setup. Periodic review cycles were scheduled every two months, with the first review specifically addressing the inconsistencies that had developed since their initial setup. Routine documentation was updated to include new category parameters.
Results
Review cycles have caught two separate consistency issues before they spread across the catalogue. The maintenance guide has been referenced by new team members during onboarding. The brand now treats visual consistency as a standard part of their product management process.
Timeline: Ongoing since Q4 2024.
"Having the scheduled reviews means we catch problems before they become a catalogue-wide issue rather than after. That alone makes it worth the additional investment over the basic setup."
Home Goods Seller, Johor Bahru — Trial to Setup Progression
Challenge
A solo seller running a home goods range wanted consistent imagery but was unsure whether AI-assisted processing could handle varied product types — ceramics, textiles, and metal kitchenware each presented different processing challenges.
Solution
The Image Tidy Trial was used specifically to test across product types before committing further. Processing parameters were adjusted between sub-batches during the trial. The review session covered each category separately. Full Catalogue Setup followed using the trial data as the baseline configuration.
Results
Routine now in independent use by the seller. Processing is applied to all new stock before listing. The seller noted that return rates related to "product not as pictured" complaints reduced after the catalogue was re-uploaded with standardised imagery.
Timeline: Trial to full setup in 4 weeks.
"The trial was genuinely useful — not just a sales step. I could see results across all three of my main product categories before deciding anything. That made the decision straightforward."
Contact Cindovax
Address
Level 6, Menara Keck Seng,Jalan Bukit Bintang,
55100 Kuala Lumpur
Hours
Mon–Fri: 9AM–6PMSat: 10AM–1PM
Our Professional Standards
PDPA Compliant
Client image data handled in line with Malaysia's Personal Data Protection Act 2010, with clear retention limits per engagement.
MDEC Aligned
Workflows align with Malaysia Digital Economy Corporation guidelines for e-commerce digital asset management.
Documented Outputs
Every engagement includes written documentation that remains with the client as a reference for ongoing catalogue management.
Ready to See What Your Images Look Like?
Start with the Image Tidy Trial — a practical way to evaluate results before committing to anything further.
Request a Trial